Q. What is SyncNotes?

A. SyncNotes helps you keep you important snippets of information at your fingertips, always.
SyncNotes is a system that allows you to easily store, retrieve and even communicate small pieces of textual information. The SyncNotes System consists of a desktop software that allows you to put up virtual sticky notes on your screen, a web based system that synchronizes all notes from your PC(s) and a WAP based interface for viewing and adding notes when you are on the go.

A. We believe that convenience is something you shouldn't always have to pay for.

A. Once you have logged into your NoteBox click on the Invite Friends link and follow the instructions.

A. No! We take your privacy needs very seriously. Your notes as well its contents are visible to you. No one else has any kind of access to them.

A. Your notes are accessible only when a valid username and password is provided. As a policy we DO NOT request for your passwords and other other login credentials via e-mail or over the phone. Please DO NOT reveal your login credentials to anyone.

A. If you do not wish to receive any mails from SyncNotes users, please do the following:

1. Register on http://www.syncnotes.com
2. After you have activated your account by clicking on the confirmation e-mail go to the "Options" page.
3. Under Block Spam, below "I would like to receive notes from" select "Only the people in the list below".
4. Make sure that there are no addresses in the list below.
5. Click on "Save all options" and voila! you won't receive any more messages from SyncNotes.

Q. Do I need to be always connected to the Internet to use the SyncNotes Client?

A. No, the SyncNotes Client is completely functional in an offline environment; however you will not be able to synchronize your notes with your SyncNotes Online account until you connect to the Internet.

Note: You need to be connected to the Internet to complete the first time setup of the SyncNotes Client. This is when the SyncNotes Client determines and validates your SyncNotes Online account credentials.

Q. Can I make a Note appear above all my opened windows? How do I do this?

A. Yes, click on 'Always on top' menu option on the Note. Alternatively you can press the round button (it looks like a pin) on the top right of the note. Always on top is a toggle function. To turn 'Always on top' off for any note, just repeat any of the above actions again. If the note is currently selected, you can also toggle always-on-top by pressing Ctrl + T.

Q. Can I change the theme / colour of a note? How do I do this?

A. Yes, the theme / colour of the note can be changed by using the menu on the note. Select 'Note Colour' and chose the color. The color themes also have keyboard shortcuts; look them up in the menu.

You can also have a custom theme for your notes. To make your own custom theme, select options from the main menu and switch to the "Color themes" tab. You can select the colors for your custom by clicking on any color box on the right. The color box will show the current color setting for each category.

Q. How can I make a note transparent? Why is the "Make Transparent" item in the note menu grayed out?

A. Any note can be made transparent by selecting "Make Transparent" in the note's right click menu. This will make the note transparent; you will be able to see both the text in the note as well as the things under the note. The amount of transparency can be set in the "Translucency" tab of the Options Box. To make every note transparent, you can select the "Every note to be translucent by default" checkbox. This will affect each and every note in SyncNotes, making each transparent.

Note: "Make Transparent" is a toggle feature, to make a note opaque again, select "Make Opaque" in the note menu of any note that is transparent.

If the menu item as well as the Translucency tab in the options dialog is disabled (grayed out) you are not running an adequate version of Windows. Transparency features are only supported on Windows 2000 or later.

Note: Transparency effects are resource consuming. You may experience a slight slowdown when you make many notes transparent if you do not have a fast video adapter.

Q. I have closed the SyncNotes Floating Toolbar. How do I bring it back?

A. You can access the Menu by right-clicking on the SyncNotes icon in the system tray (near the clock on the bottom right corner of your screen). In this menu you will find the option, "Show Toolbar", select this item and your SyncNotes Floating Toolbar will appear again.

Q. Why do I have to manually show the SyncNotes Floating Toolbar every time I start my computer?

Q. The toolbar used to appear automatically before but now it does not, why is this?

A. You have turned off the option "Show Toolbar at startup" in the General Settings tab of the Options dialog box. To make the toolbar appear every time you start SyncNotes, please select the option.

Q. I don't want to use SyncNotes Floating Toolbar. How can I use the functionality of SyncNotes without it?

A. First, turn off the option "Show Toolbar at startup" in the General Settings tab of the Options dialog box. This will stop the toolbar from appearing every time you start SyncNotes. You can fully use SyncNotes from the system tray icon (near the clock at the bottom-right of your screen). SyncNotes also provides extensive hotkey and shortcut key combinations support.

Note: Turning off the toolbar is recommended for advanced users only.

Q. I moved a few notes from my Notebox to the Archive. These notes have now disappeared from my SyncNotes Client. How do I get the notes back?

A. This is normal behavior. The archive is meant to be used as a storage area for old notes and not the notes being used frequently. To get the notes back into the SyncNotes Client, move them back into the Notebox using the Web interface.

Q. Why isn't sound playing?

A. SyncNotes can play sounds every time a new note appears or a note is destroyed. To turn this option on select the "Play Sounds" checkbox in the General Settings tab of the Options dialog.

Note: You must have a Windows Compatible sound card and speakers installed to listen to these sounds.

If all of the above is correct and you still cannot hear any sounds, please check the volume level of your speakers. You can also verify your sound hardware and speaker volume by playing any sound media file.

Please contact your system administrator if you still cannot hear sounds when you make a new note.

Q. Why can’t I put a picture into a Note?

Q. Why is there no formatting and rich text support in SyncNotes?

A. SyncNotes is designed to avail important snippets of information to you anywhere and anytime. SyncNotes is not targeted at storing of large, rich content. Moreover, SyncNotes is targeted at making your information available on as many devices as possible. To achieve this, the content of the notes have to be kept simple. Hence SyncNotes supports only textual information.

There are plans however, to implement various other content types and custom note types in the future. If you would really like to see rich notes added as a feature, feel free to shout it out in the SyncNotes Forums.

Q. How much text can fit in a single note?

A. You can type up to a maximum of 4096 letters in every Note. This limit is enforced to provide an optimum balance of speed and resource requirements.

Q. How can I backup my SyncNotes? Can I save all my notes to an external file?

A. Your notes are automatically synchronized with the SyncNotes server and you don’t need to back them up. If you would still like to take a back up of the locally stored notes, you can do this by backing up the Notes.xml in the "My Notes" folder which is in your "My Documents".

Q. How many notes can I post on my desktop?

A. You can have up to a maximum of 200 simultaneous notes loaded in memory in the current version of SyncNotes. If you try to cross this limit you will be prompted by a message. This limit is enforced to maintain an optimum balance between speed and resource consumption in SyncNotes Client.

Q. Can I send a Note to another SyncNotes user anywhere in the world? Can I use the SyncNotes Client for Windows™ to do this?

A. Yes this is one of the key features of SyncNotes. You can use any of the SyncNotes Interfaces (the Client, Web or Mobile) to do this. All you need to do is simply enter the e-mail addresses of the people you would like to send the note to and send. The Note will automatically pop into the recipient’s Notebox and upon synchronization, will pop a note on his desktop.

To send a note using the SyncNotes Client, just right-click on a note and click on “Send this note” menu item.

Q. How do I know if the person I would like to send a Note to is a SyncNotes user?

A. You don’t need to! If the person is a SyncNotes user, the note will be automatically delivered to his or her SyncNotes Account. If the recipient you are trying to send to is not a user of SyncNotes, then the note is sent to the e-mail address in the form of a regular e-mail.

Q. How can I change the font / font size of notes?

A. To change the font / font size used for the text in each note, press the "Default note font" button in the General Settings tab of the options box. This will popup a standard windows font dialog, change the font to your preference and press ok.

Note: The font and font size of each note will change to your preference. You cannot have different fonts for different notes.

Q. How do I insert date and time in a Note?

A. Date and time can be inserted into any Note by using the following keyboard combinations:

F5 – Date and Time (for example 08-Jan-2002 03:46:00 PM)

CTRL + F5 – Date (for example 08-Jan-2002)

Shift + F5 – Time (for example 03:50:29 PM)

CTRL + Shift + F5 – Date and time with 24 hour clock (for example 08-Jan-2002 15:51:29)

Q. I do not want SyncNotes Client to start every time I start my windows, how do I do this?

A. Normally, SyncNotes Client will start itself along with Windows. To stop this, uncheck the "Run SyncNotes automatically when Windows starts" option.

Q. What are the system requirements for the Pocket PC client?

A. The SyncNotes Pocket PC Client will run on Pocket PC 2002 and later. You will need the .NET Compact Framework installed on your device to use the client. The Compact Framework is available as a free download from Microsoft here. We recommend using Service Pack 3 or 2.

Q. Is there some documentation for the Pocket PC client?

A. The SyncNotes Pocket PC Manual is here.

Q. Why do I need to access the NoteBox?

A. Your NoteBox is the web interface for all your notes which enables them to be accessible anywhere anyhow!!

Q. Can I create notes in the NoteBox?

A. Yes, the NoteBox allows you to create notes. To create a new note, just click the Add Note button on the toolbar at the top of the Notebox.

Q. How many notes can I have in my Notebox?

A. The Notebox can contain a maximum of 200 notes as in the case of the client. However, you could move unused notes into the Notes Archive, which can store an unlimited number of notes.

Q. Why do I need to archive my notes?

A. The system allows only a maximum of 200 active notes both on the SyncNotes client as well as the NoteBox. Archiving your older notes helps you in organizing them and gives you the flexibility of storing more than the stipulated 200 notes.

Q. How many notes can I store in the Archive?

A. You can store unlimited notes in the NoteBox archive.

Q. How do I access my notes on the phone?

A. To access SyncNotes on your phone you should have a WAP enabled phone. Just type in www.syncnotes.com in the phone browser and you will reach the signin page of SyncNotes.